Privacy Policy

The Arrival – Wedding & Function Band

Last updated: 18 October 2026

The Arrival is a wedding and function band based in the North East of England. Our website is thearrivalband.co.uk.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us about a booking or interact with us online.

We may collect the following information when you contact us or enquire about booking the band:

• Your name and contact details, including your email address and telephone number.
• Event details, including the event date, venue, location and type of event.
• Information you include in messages or booking enquiries.
• Booking, payment and correspondence records where applicable.
• Basic technical information about your visit to our website, such as information collected through cookies and website analytics.

Please do not send us personal information that we do not need to deal with your enquiry.

We use your information to:

• Respond to enquiries and provide information about our availability, services and prices.
• Prepare quotations and manage bookings.
• Communicate with you before and after an event.
• Keep appropriate business and financial records.
• Maintain, protect and improve our website.
• Meet our legal and contractual obligations.

We will only use your personal information where we have a lawful basis to do so, such as taking steps at your request before entering into a contract, fulfilling a contract, meeting a legal obligation or pursuing a legitimate interest.

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our website, communicate with customers, manage bookings or process payments. These may include our website hosting provider, email providers and payment service providers, where applicable.

We may also disclose information where required by law.

We only share information where reasonably necessary for the relevant purpose.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Enquiry and booking information may be retained to manage bookings, deal with follow-up questions and maintain appropriate business records. Financial records may be kept for the periods required by law.

When information is no longer needed, we will securely delete it or anonymise it where appropriate.

Our website is hosted using GoDaddy's website services. The website may use cookies or similar technologies that are necessary for the site to function, as well as optional cookies used for analytics or other purposes if these features are enabled.

Where required by law, we will ask for your consent before using non-essential cookies or tracking technologies.

You can manage cookies through any cookie preference controls provided on our website and through your browser settings. Blocking certain cookies may affect how parts of the website work.

Our website may contain links to third-party websites and social media platforms, including Facebook, Instagram, YouTube and other services.

If you follow these links, your use of those services will be governed by their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites.

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Under applicable UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information in certain circumstances.
• Object to, or request restrictions on, certain uses of your information.
• Request a copy of certain in